Skyscraperz.com - Privacy

Please read this Privacy Policy carefully. By using any of the services that are set out in our Terms of Use ("Services") you agree to be bound by this Privacy Policy. You must not use this website or our Services if you do not accept this Privacy Policy. If you are providing us with another person's information you should first ask them to read this Privacy Policy and our Terms of Use. By giving us information about another person you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used.


1. Who are we?

Skyscraperztake your privacy very seriously.
For the purposes of this Privacy Policy, references to the Skyscraperz ("we", "us" or "our").
This Privacy Policy explains how we will use information about you and the steps we take to ensure your information is kept secure and confidential. It should be read together with our Terms of Use.


2. How do we collect information?

We may obtain information from you through the websites, mobile applications or other similar devices, channels or applications operated by or on behalf of any of the following brands (referred to collectively in this Privacy Policy as the "Sites"):

Skyscraperz.com;

Propelle.co

Skyscraperz may also share your personal information with the rest of the Skyscraperz Group but only if you have given your informed consent for it to do so while using Skyscraperz.com. This information will be used to speed up form filling, or to personalise, or improve your experience when using this Site. Other than this, Skyscraperzdoes not share your personal information with the other members of the Skyscraperz
Skyscraperz is the data controller in relation to the processing of the personal information that you provide to us when using the Services. If you have any queries relating to our use of your personal information, or any other related data protection questions, please contact our Customer Services Team at customerservices@skyscraperz.com.


3. What information do we collect?

We collect personal information about you when you give this to us in the course of registering for and/or using our Services via any of the Sites. This might be, for example, to obtain comparative quotes for car insurance, home services or money products, or when searching for travel deals. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your transactions, together with details of your financial information, for example, bank account or payment details.
In order to provide you with a quote we may need to collect personal information which data protection legislation defines as sensitive, such as medical history or criminal convictions. By proceeding with obtaining a quote you give your explicit consent to such information being processed by us and our third party providers for the purposes stated in this Privacy Policy. We will store the information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the Sites when making return visits. If you do not want us to store and use your information in this way, you may amend your preferences at any time via YourAccount or by emailing us at customerservices@skyscraperz.com.
We may monitor or record your calls, emails, sms or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our customer services help line), to prevent unauthorised use of our telecommunication systems and Sites, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.


4. How do we use your information?

We may use your personal information:

to enable you to access and use the Services;

to personalise and improve aspects of our Services;

for research, such as analysing market trends and customer demographics;

to communicate with you, including some or all of the following:


sending you information about products and services which we think may be of interest to you - this may include new product launches, newsletters and opportunities to participate in market research;

 

to populate our customer insight products which are available to subscribers;

to enable you to share our content with others, e.g. by using any 'Email a friend' or 'Share this' functionality on our Sites.

 

Keeping you informed about the Services: You agree that we and, with your consent, other trusted third parties will be entitled to contact you (depending on your contact preferences) via email, post, telephone, sms, or by other electronic means such as via social and digital media, in relation to products, services and other offers that may interest you.
Whenever you provide us with personal information, where necessary we will seek your consent and/or we will give you an opportunity to tell us you do not consent to the use and sharing of your information for marketing purposes. Unless you tell us otherwise, you are consenting to such use.


5. Who do we share your information with?

When you use any of our Services, you consent to us disclosing your personal information to the following parties:

other members of the Skyscraperzin accordance with section 4;

our partners including but not limited to companies whose products or services are included on our Sites, with a view to them: (i) providing you with an online quote for the product/service requested by you. When these companies use your information in this way, they will be acting as data controllers of your information and therefore we advise you to read your chosen provider's Privacy Policy; and/or (ii) using our customer insight products to understand customer behaviours and develop their product offerings. Some third parties with whom we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future;

our channel operators: whilst the majority of the channels on our Sites are run by us, some of our channels are designed and maintained for us by our third party service providers. We may receive your personal information from these service providers and use it in accordance with section 4 above. We will only use the personal information we receive from third parties where the relevant third party can show that it was collected and processed with your consent;

trusted third parties but only where you have opted in to allow us to do so and where we believe their products, services or other offers may interest you.

 

Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:

if required or permitted to do so by law;

if necessary in connection with legal proceedings or potential legal proceedings; and/or

in connection with the sale or potential sale of all or part of our business.

 

If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
International Transfers
In common with many other businesses, we use suppliers in other countries which may include the USA, China, India to help us provide products and services to you. When we appoint suppliers we take care to ensure that they have appropriate security measures in place. However, different countries have different data protection and security laws and some of these do not offer the same level of protection as you enjoy under UK data protection laws. You should be aware that your information may be accessible by government and law enforcement agencies.


6. What cookies do we use?

A cookie is a very small text file placed on your computer or device. Cookies help us to:

understand browsing habits on the Sites;

understand the number of visitors to the Sites and the pages visited; and

remember you when you return to the Sites so we can provide you with access to previously saved quotes.

Most cookies are deleted as soon as you close your browser or mobile application - these are known as session cookies. Others, known as persistent cookies, are stored on your computer or device either until you delete them or they expire. The cookie used to keep you signed in to your account expires after 90 days. Every time you visit skyscraperz websites, you will be kept signed in for a further 90 days. By using the Services, you consent to us using cookies.
You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our Services and this may affect the performance of our Sites on your system. For more information on the cookies we use, please see our Cookie Policy.


7. What advertisements do we show on our Sites?

The advertisements that you see displayed on our Sites are delivered on our behalf by certain third party advertising companies. No information which identifies you, for example your name, address, email address or telephone number, is used to provide this advertising. In order to display advertising most likely to be relevant to you, these third party advertisers may place or recognize a unique cookie on your browser. This cookie does not collect personal information about you nor is it linked to any identifiable information about you. It is possible to block cookies by adjusting your browser settings, as mentioned above. By using the Services you are consenting to the use of these third party cookies for these purposes.
If you would like more information about online advertisements and your choices about how this information may used by these companies, please click here http://www.youronlinechoices.com/uk/your-ad-choices.
The Sites have also implemented and use Display Advertising using Google Analytics which permits advertisements and remarketing to be served on third party websites across the internet relating to a search made on any of the Sites. The Sites and third parties, including Google, use first party cookies and third party cookies to inform, optimise and serve such advertisements. You can opt out of, or customise, these advertisements using the Google Ads Preferences Manager.


9. How can you amend your preferences?

Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. You may also amend your marketing preferences by accessing your personal details via YourAccountor by emailing us at customerservices@skyscraperz.com.

You may also ask us at any time to stop passing your information to third parties for marketing purposes. Such a request may result in us ceasing to offer the Services to you.
If you no longer wish to be contacted by third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.


10. Your rights and responsibilities

You have certain rights under data protection legislation. For example, we will always let you have a copy of the personal information we hold about you, if you request it from us in writing. The law allows us to charge you a 10 pound fee for a copy of such information and we may do so.
If you wish to delete any of your quotes then you can do this by going into 'YourAccount' and selecting the 'x' button against each of the quotes you wish to remove from your account.
To make enquiries and/or exercise any of your rights set out in this Privacy Policy please contact our Customer Services Team at customerservices@skyscraperz.com.
In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Sites. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Sites.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.
This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales.
We reserve the right to amend or modify this Privacy Policy at any time and any changes will be published on the Sites.
Last updated September 2016